Soliciting feedback from customers often seems like a daunting task. However, Zack Oates and his team at Ovation have cracked the code with a proven strategy that not only encourages guest feedback, but also establishes a personal connection for exceptional results.Zack Oates and the guest feedback platform Ovation have taken a radically different approach to hearing from customers, which stems…
In the basement of a late 18th-century building in Copenhagen's Old Town, you'll find the Happiness Museum. Curated by the Happiness Research Institute, it's an entire museum dedicated to exploring the nature of — you guessed it — happiness. It makes sense that the museum is located in the heart…
As the world wades through the evolving tides of the post-pandemic era, one thing has become crystal clear: the future of work is flexible, as I tell my clients, who I have helped figure out their hybrid work models. In a recent Flex Report from July 2023, compelling evidence supports…
Women's Equality Day is celebrated on Aug. 26 each year in the United States to commemorate the adoption of the 19th Amendment to the U.S. Constitution, which granted women the right to vote. This day marks an important milestone in the ongoing struggle for gender equality and women's rights in…
Pursuing an Initial Public Offering (IPO) is something many entrepreneurs will only experience once, and it's important to get it right. 2021 was the biggest IPO year ever with extraordinary volumes globally. The global IPO market delivered 2,682 IPOs and raised $608 billion. The largest IPO globally in 2021 was…
We're all being asked to deliver bigger, better results with less investment. A friend of mine who's a marketing leader at a B2B fintech told me last week that her company slashed her budget by 40% — but kept targets the same. Sadly, she's not alone. As Gartner's 2023 CMO…
Many businesses don't give it much thought, but a huge expense lurks in their books that can easily spin out of control. I'm talking about the cost of cloud services, which almost every company needs to compete in today's world.Just how volatile are cloud costs? It isn't a pretty picture.…
Are you seeking to foster growth and achieve better results for your business this year? In a world where customer expectations are rapidly evolving, the importance of creating a customer-centric culture cannot be overstated. One of the most effective strategies in this pursuit is the implementation of a Voice of…
There's little doubt about what brand reputation means to your business and your bottom line. In fact, how people size up your image and, ultimately, connect with your brand, whether online or in-person, is more important than ever.It often takes years to build an image that engenders trust and cultivates…
Trust is the foundation of any relationship. We follow leaders we trust, buy products from companies we trust and tell the truth to people we trust. When you have rapport, trust can follow if you know how to connect on a deeper level than just creating a harmonious relationship. In…
Here's one way to lock in your reputation as the gold standard...To ring in its 75th year in business, Rhodes built 75 of its MK8/75AE limited-edition electric pianos adorned with gold-plated controllers. The line marries the classic look of their signature pianos with a special dark matte finish, high-tech internal…
In a declining economy, startups face an uphill battle when it comes to securing funding.…
With all of the recent news about artificial intelligence (AI), it got me thinking about…
A while back, I took a couple of my grandchildren on a tour of the…
Startups face numerous challenges on their journey to success, and failing to overcome any one…
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