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Leadership
Zoom’s Return-To-Office Could Doom The Company
Exceptional leaders often excel as skilled storytellers, and for good reason. Once a company hits a certain level of organizational complexity, one of the most important tasks the CEO has is to craft intellectually coherent and captivating narratives about the firm, its purpose, and its performance. Failure in this task means undermining the very existence of the company; a sin…
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Do We Really Need To Write Cover Letters In 2023?
The earliest record of the cover letter for employment dates back to the 1950s according to The Atlantic, and has been used ever since as an addition to resumes, for candidates to prove to potential employers their desire and eligibility for posted roles. In recent years, however, especially since the…
The Productivity Problem With Remote Work
The debates about remote work, hybrid work and in-office work are (still) raging—and they mostly center around productivity, performance and employee motivation. A quintessential new example of the discussion is the press generated when the CEO of Zoom ordered employees back to the office. What could be more telling than…
What’s Driving Satisfaction And Staying
Bad news sells, and there’s a lot of alarmist buzz about the state of work—from discussions about how return to office mandates have ruined motivation to dialogue about low levels of job satisfaction. But the data shows otherwise, and there is good news about people’s satisfaction, stay rates and feelings…
Overwhelmed At Your New Job? 5 Steps To Catch Up Quickly
I moved into a new field (from Legal into Security and Audit), I am working on getting certifications for this role, and I am working through a very steep learning curve. What should I do to ensure success in my new role? – Dawn Getting certifications, taking courses and attending…
For Family Offices, Growing Pains Are A Real Thing
While the family office industry almost takes pride in its ‘no size fits all’ makeup, there is undoubtedly a repetitive nature to the challenges that specific family office archetypes face in the different stages in their life cycle. For the rapidly expanding number of single family offices this can often…
9 Leadership Lessons From What Elon Musk Has Done And Said About AI
Elon Musk is that rare business executive who often provides examples and lessons of what corporate leaders should do—and avoid doing. The examples of what to avoid come from Musk’sacquisition and management of Twitter, which he has rebranded as X. The leadership lessons others should consider following are based on…
Learn Leadership Storytelling Strategies With These 3 Podcasts
“We have two ears and one mouth so that we can listen twice as much as we speak,” said Greek philosopher Epictetus. When we listen, we learn. Through active listening we can learn new skills, gain new perspectives and a deeper sense of empathy, and even grow our own leadership…
Is Google A Top 10 Customer Service Experience Company?
In a recent Forbes article, I wrote about the top 10 customer service and experience (CX) companies based on a survey of more than 1,000 consumers in our annual customer service and CX research sponsored by Five9. The company ranked 10th on the list was Google, which turned out to…
Industry Links and Innovative Grades
The once-stalwart walls of higher education are in flux, shifting under the weight of technological advancements, societal demands, and fresh educational practices like gradeless learning. Colleges and universities recognize the call of the 21st century, embracing change through the integration of technology, the burgeoning field of remote education, novel collaborations…
The Difference Between Sales And Profit, And What It Means For Your Business Growth
When running a business, it's essential to understand the difference between sales and profit. These two terms are often used interchangeably but have two different meanings. Sales refer to the total revenue generated by selling products or services, while profit is the money left over after all expenses have been…
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Creative Ways Startups Can Earn Funding in Tough Economic Times
In a declining economy, startups face an uphill battle when it comes to securing funding.…
I Asked AI to Create a Plan for a Fake Company — The Results Blew Me Away, But Not in the Way You Might Think
With all of the recent news about artificial intelligence (AI), it got me thinking about…
Ideas To Transform You From Good To Better To Best
A while back, I took a couple of my grandchildren on a tour of the…
5 Crucial Challenges Startups Must Overcome
Startups face numerous challenges on their journey to success, and failing to overcome any one…