Exceptional leaders often excel as skilled storytellers, and for good reason. Once a company hits a certain level of organizational complexity, one of the most important tasks the CEO has is to craft intellectually coherent and captivating narratives about the firm, its purpose, and its performance. Failure in this task means undermining the very existence of the company; a sin…
According to the latest Women in the Workplace study sponsored by LeanIn.Org and McKinsey & Company, women leaders are leaving corporate America at the highest rate in years. It’s more than just economic and personal pressures causing women to jump ship. Research conducted by Oji Life Lab and Harris Poll…
As instructors settle into a new academic year, AI technologies like ChatGPT offer new dimensions for teaching and student engagement. While the allure of AI is captivating, the chatbots are still in their formative stages and thus imperfect, sometimes producing a mix of facts and fiction and raising an array…
There was a discussion on a Facebook page in my suburban town in New Jersey, about a ban on gas leaf blowers and how landscapers were raising prices in response. One person had the temerity to recommend that maybe some could get their teenage children to do the lawn work.…
For over 20 years, U.S. school divisions have embraced 1:1 laptop initiatives for students and weighed the pros and cons of 1:1 and Bring Your Own Device programs. Across the U.S., disparities related to technology were spotlighted during the Covid-19 pandemic as school closures led to sweeping efforts to provide…
A September survey from Gallup uncovered that at least 22 percent of full-time American workers feared that AI would reduce their salaries and benefits, or replace and eliminate their jobs at the very worst. Global investment bank Goldman Sachs reported that AI could result in 300 million full-time jobs being…
Reviewing the jurisdiction for a future-focused family office is a necessary action that requires considerations varying from the obvious tax advantages to inconspicuous privacy concerns. While it may previously have seemed natural that location would be based around the proximity to the beneficial owner, this is certainly no longer a…
If there really is a secret to getting higher CSAT and NPS scores, I believe it is this: Always do what the customer expects. A typical customer just wants to be happy, and achieving “customer happiness” isn’t complicated. It’s actually pretty simple. Just meet the customers’ expectations. Be friendly, easy…
When you own and run a small business, you already know that many risks are involved. It's important to understand that financial risks and uncertainties are some of the most significant challenges facing small businesses today. Owning a small business can bring great rewards and satisfaction, but it also comes…
A recent college ranking system lists the City College of New York (CCNY), the founding campus of the City University of New York system, as the #1 national university for the economic value it returns to its students. MIT placed second, and the University of Florida ranked third. The ranking…
In diversity work, it is critical that allyship focuses on the most marginalized communities first. When we focus on issues that affect people with one dimension of diversity, we can help all marginalized communities, yet the impact is far less. Consider this example: a white, non-disabled, straight woman raises the…
In a declining economy, startups face an uphill battle when it comes to securing funding.…
With all of the recent news about artificial intelligence (AI), it got me thinking about…
A while back, I took a couple of my grandchildren on a tour of the…
Startups face numerous challenges on their journey to success, and failing to overcome any one…
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