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The Role Of Technology And The Gig Economy In Contact Center Evolution
Tyler is COO of Agents Only, a GigCX platform disrupting the contact center industry. It was over 10 years ago…
What Could Happen If We All Got More Curious About Opposing Views?
Let’s face it. Parts of our society are starting to resemble a dumpster fire. Neighbors scream at each other at…
5 ChatGPT Prompts For Client-Winning Sales Meetings
When you’ve booked a meeting with a prospect that could mark your next big client, it’s important to get it…
Despite Corporate Cost-Cutting, CEOs Are All In On Investing In Generative AI
Amidst economic uncertainty and companies enacting belt-tightening measures, including layoffs, business leaders are doubling down on their investments in automation.…
How EduFi Hopes To Help Pakistani Students Extend Their Education
Pakistan has a problem: it is struggling to keep its young people in education, largely because so many families cannot…
Gen Z And Affluent Consumers Are Re-Shaping The Experience Economy
Pine & Gilmore first wrote about the experience economy in 1998 long before anyone thought about crowd-sourcing restaurant ideas on…
Three Ways To Earn The Trust Your Prospects Demand
Founder and CEO of ERG Enterprises. Nationally recognized thought leader on entrepreneurship, investing and leadership. In business, I find that…
8 Ways To “Think In New Ways”
If you’ve heard too many people declare “We’ve got to think in new ways” too many times, you’re probably not…
3 Ways To Unleash The Power Of AI To Spark Innovation
As artificial intelligence has moved from a futuristic concept to an accessible tool used in everyday life, we’re just beginning…
Inside Indeed’s Efforts To Literally Bring Accessibility And Empathy To The Real World
When most people think of accessibility and assistive tech, they mostly think of software: operating systems and apps and websites.…