{"id":23142,"date":"2026-03-08T18:29:27","date_gmt":"2026-03-08T18:29:27","guid":{"rendered":"https:\/\/mysourcefunding.com\/?p=23142"},"modified":"2026-03-08T18:29:27","modified_gmt":"2026-03-08T18:29:27","slug":"can-humans-and-robots-coexist-in-harmony-td-bank-thinks-so","status":"publish","type":"post","link":"https:\/\/mysourcefunding.com\/?p=23142","title":{"rendered":"Can humans and robots coexist in harmony? TD Bank thinks so"},"content":{"rendered":"<p><\/p>\n<div id=\"article-body-content\">\n<p class=\"dist__StyledText-sc-5791265-8 bdIWsa\">Sometimes 2026 feels like a dystopian nightmare. When tech leaders make remarks comparing the energy it takes to \u201ctrain\u201d a human compared to LLMs and Amazon reportedly has plans to use robots over 600,000 human hires, it\u2019s hard not to feel like that nightmare is a reality.<\/p>\n<p class=\"dist__StyledText-sc-5791265-8 bdIWsa\">But the reality isn\u2019t so black-and-white, and that nuance is central to the message that TD Bank is leaning into with its new brand platform, \u201cMore Human,\u201d which imagines a world where tech and humans work together for a better future for all.<\/p>\n<p class=\"dist__StyledText-sc-5791265-8 bdIWsa\">Over the course of a 60-second spot created by Publicis Groupe Canada, a delivery robot travels throughout a city with passersby curiously observing its moves and lending a hand\u2014one woman even helps prop up the robot after it gets stuck in a pothole\u2014until it ultimately delivers a coffee to a crossing guard.<\/p>\n<p class=\"dist__StyledText-sc-5791265-8 bdIWsa\">\u201cIt\u2019s a relatable and real-world example,\u201d TD Bank CMO Jennie Platt told Marketing Brew. The brand\u2019s point of view, she told us, is that while technology has its positives, \u201cit\u2019s got to exist in a world of humans, and we\u2019ve got to figure out how to merge and blend the role that humans play with the role of technology. They need to help each other.\u201d<\/p>\n<p><iframe loading=\"lazy\" title=\"Delivery\" width=\"1170\" height=\"658\" src=\"https:\/\/www.youtube.com\/embed\/jxFYhFm4THM?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe><\/p>\n<p class=\"dist__StyledText-sc-5791265-8 bdIWsa\">To Platt, that message is the right one for a financial institution like TD Bank, as \u201cbanking can often be seen as still transactional, cold, and full of friction.\u201d At the same time, \u201cbanking can be very complex,\u201d which requires the embrace of digital innovations that are in service to customers.<\/p>\n<div class=\"style__InlineSubscribeWrapper-sc-9b30af34-1 xBGLJ inline-subscribe\">\n<div id=\"inline-subscribe\" class=\"style__RoundedContainer-sc-bac6188c-0 jnRTsW\">\n<h5 class=\"inline-subscribe\">Get marketing news you&#8217;ll actually want to read<\/h5>\n<p class=\"inline-subscribe\">Marketing Brew informs marketing pros of the latest on brand strategy, social media, and ad tech via our weekday newsletter, virtual events, marketing conferences, and digital guides.<\/p>\n<\/div>\n<\/div>\n<p class=\"dist__StyledText-sc-5791265-8 bdIWsa\">\u201cWe\u2019re very people-centric,\u201d Platt said. \u201cWe really focus a lot on how we show up for our customers.\u201d<\/p>\n<p class=\"dist__StyledText-sc-5791265-8 bdIWsa\">It remains to be seen whether that message lands, but the bank is tapping into a broader moment in marketing where brand marketers are grappling with consumers who might look skeptically upon tech and tech marketing, including how those messages are made.<\/p>\n<p class=\"dist__StyledText-sc-5791265-8 bdIWsa\">Douglas Brundage, founder of brand studio Kingsland, told Marketing Brew that he believed the financial institution \u201cis reading something real\u201d in its human-centric message, which he noted many AI companies are currently embracing in their own marketing messages.<\/p>\n<p class=\"dist__StyledText-sc-5791265-8 bdIWsa\">\u201cThe 2008 financial crisis essentially destroyed whatever residual goodwill banks had,\u201d Brundage wrote in an email, adding that the \u201cMore Human\u201d campaign seemed designed to leverage nostalgia and to reclaim the warmth of a bygone era.<\/p>\n<p class=\"dist__StyledText-sc-5791265-8 bdIWsa\">The message could potentially stand out among consumers eager for personalized services.<\/p>\n<p class=\"dist__StyledText-sc-5791265-8 bdIWsa\">\u201cAfter an era of everything getting optimized into frictionless anonymity\u2014banking, shopping, even dating\u2014people are genuinely starved for institutions that acknowledge they exist,\u201d he said.<\/p>\n<p class=\"dist__StyledText-sc-5791265-8 bdIWsa\">Eunice Shin, founder of brand consultancy The Elume Group, told us that for the message to stick the landing, though, consumers will need to feel that human touch in their other experiences.<\/p>\n<p class=\"dist__StyledText-sc-5791265-8 bdIWsa\">\u201cHow that translates to what the experience is truly like\u201d will be something to watch, Shin said.<\/p>\n<\/div>\n<p>Read the full article <a href=\"https:\/\/www.marketingbrew.com\/stories\/2026\/03\/03\/td-bank-brand-platform-robots-AI-human-connection?utm_source=&#038;utm_medium=syndication&#038;utm_campaign=feed\" target=\"_blank\" rel=\"noopener\" rel=\"nofollow\">here<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Sometimes 2026 feels like a dystopian nightmare. When tech leaders make remarks comparing the energy it takes to \u201ctrain\u201d a human compared to LLMs and Amazon reportedly has plans to use robots over 600,000 human hires, it\u2019s hard not to feel like that nightmare is a reality. But the reality isn\u2019t so black-and-white, and that [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":23143,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"content-type":"","footnotes":""},"categories":[],"tags":[],"class_list":["post-23142","post","type-post","status-publish","format-standard","has-post-thumbnail"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v20.9 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Can humans and robots coexist in harmony? TD Bank thinks so | Brandiary<\/title>\n<meta name=\"description\" content=\"Sometimes 2026 feels like a dystopian nightmare. 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