{"id":12343,"date":"2023-09-05T07:55:47","date_gmt":"2023-09-05T07:55:47","guid":{"rendered":"https:\/\/mysourcefunding.com\/startups\/atomicwork-raises-11-million-to-add-ai-to-the-employee-experience\/"},"modified":"2023-09-05T07:55:47","modified_gmt":"2023-09-05T07:55:47","slug":"atomicwork-raises-11-million-to-add-ai-to-the-employee-experience","status":"publish","type":"post","link":"https:\/\/mysourcefunding.com\/?p=12343","title":{"rendered":"Atomicwork Raises $11 Million To Add AI To The Employee Experience"},"content":{"rendered":"<div>\n<p>Fast-growing companies may excel at serving their customers, but what about the employee experience? As the business evolves at pace, it becomes ever more complex and once-simple processes often spiral out of control; managers throw software at the problem, but that requires employees to get to grips with a plethora of new tools simply to do their jobs.<\/p>\n<p>It is this problem that the San Francisco-based start-up Atomicwork hopes to confront. The company, launched 12 months ago, is today announcing an $11 million seed funding round as it seeks to commercialise the software-as-a-service solution it has developed.<\/p>\n<p>\u201cWe have to find a way to simplify these processes and tools for people so they can concentrate on the work they\u2019re supposed to be doing,\u201d says Vijay Rayapati, CEO and co-founder of the business. The issue is particularly acute, he argues, as organisations think about new models of work in the post-pandemic experience. The hybrid approach that so many organisations are taking to work from home versus work in the office brings additional process complexity.<\/p>\n<p>Atomicwork\u2019s solution is a tool that effectively unites all the other tools that employees currently have to work with. The software operates inside the platform that staff are currently most comfortable working on \u2013 Slack, Microsoft Teams or email, for example \u2013 and then links to all the other software packages they use. The idea is that whatever task they need doing or question they need answering, they will only have to use a single tool.<\/p>\n<p><fbs-ad position=\"inread\" progressive=\"\" ad-id=\"article-0-inread\" aria-hidden=\"true\" role=\"presentation\"><\/fbs-ad><\/p>\n<p>Built on generative AI, moreover, Atomicwork\u2019s workplace assistant, which it has dubbed Atom, is designed to let employees interact with it in more natural ways than traditional software. \u201cAtom learns from company processes and tribal knowledge to assist employees with their questions and requests without human intervention,&#8221; Rayapati explains.<\/p>\n<p>It\u2019s an innovation in a field where many organisations are taking a keen interest, with spending on employee experience now running into hundreds of millions each year. Research published by Harvard Business Review earlier this year suggested that \u201cseamless technology to reduce employees\u2019 day-to-day friction\u201d should be one of five key priorities for employers focusing on improving employee experience. The typical enterprise uses more than 1,000 different applications, HBR pointed out, but less than a third of them are capable of communicating with one another.<\/p>\n<p>Such findings are music to Atomicwork\u2019s ears. Companies just haven\u2019t worked out to make life easier for their employees, says Rayapati. \u201cEmployees are still far away from being considered internal customers by service teams because of arbitrary boundaries between the back office and the rest of the company,\u201d he says. \u201cThey implement too many point solutions and complex processes, leading to productivity loss and unnecessary friction.\u201d<\/p>\n<p>The even bigger danger \u2013 potentially fatal for businesses growing quickly in highly competitive markets such as technology \u2013 is that employee frustration will lead to recruitment and retention headaches. Such companies simply may not be able to keep their best people.<\/p>\n<p>All that said, Atomicwork\u2019s innovation is as yet commercially unproven. The company has spent the last year developing its conversational AI software in conjunction with around 20 early adopters who have been testing its various iterations. Now the business is ready to start selling the software, but it will face stiff competition from existing players in the market, including some big names. IT giant ServiceNow, for example, is targeting similar customers.<\/p>\n<p>Nevertheless, Atomicwork\u2019s investors are convinced its technology provides a point of competitive difference in the employee experience market. Today\u2019s seed round is led by Blume Ventures and Matrix Partners, with participation from Storm Ventures, Neon Fund and a number of angel investors.<\/p>\n<p>\u201cThe problem of employee support and experience has been crying out for innovation,\u201d says Pranay Desai, a principal at Matrix Partners. \u201cThis is an experienced team that understands well how to build world-class products.\u201d<\/p>\n<p>At Blume, meanwhile, partner Sanjay Nath also believes Atomicwork can hold its own against some bigger-name competitors. \u201cWe&#8217;re very excited to invest in this transformative space and support Atomicwork as they reshape the future of employee experience and success.\u201d<\/p>\n<\/div>\n<p>Read the full article <a href=\"https:\/\/www.forbes.com\/sites\/davidprosser\/2023\/09\/05\/atomicwork-raises-11-million-to-take-ai-to-the-employee-experience\/\" target=\"_blank\" rel=\"noopener\">here<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Fast-growing companies may excel at serving their customers, but what about the employee experience? As the business evolves at pace, it becomes ever more complex and once-simple processes often spiral out of control; managers throw software at the problem, but that requires employees to get to grips with a plethora of new tools simply to [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":12344,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"content-type":"","footnotes":""},"categories":[77],"tags":[],"class_list":{"0":"post-12343","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-startups"},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v20.9 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Atomicwork Raises $11 Million To Add AI To The Employee Experience | Brandiary<\/title>\n<meta name=\"description\" content=\"Fast-growing companies may excel at serving their customers, but what about the employee experience? 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